We are associate With Amazon.co.uk

Amazon.co.uk and most sellers on Amazon.co.uk offer returns for items within 30 days of receipt of shipment.

Amazon Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Amazon Alexa Voice Shopping

Non-digital products purchased using Alexa are eligible for free returns. To return a product purchased using Alexa, process your return as normal in the Returns Center. We’ll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.

In addition, if you accidentally purchase a song or album from our Digital Music Store using Alexa, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in the Returns Center.

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.

Note: If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.

Delivery with Services

Amazon Devices

Amazon Fresh and Grocery Items

Amazon Handmade

Amazon Photos

Amazon Renewed

Amazon Warehouse

Automotive Items

Baby Items

Clothing and Accessories

Collectibles (sports & entertainment)

Collectible Coins

Computers and Electronics

Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Customized Products

Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

Digital Products

Fine Art

Gift Cards

Hazardous Materials

Jewelry and Watches

Live Plants or Insects

Mattresses

Pet Food

Pre-Paid Phone or Game Cards

Software and Video Games

Televisions

Tickets

Unconditional Satisfaction Guarantee

If you’re not completely satisfied with these brands at any time, we are happy to give you a full refund:

Wedding Registry Items

Refunds

When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: All information on this page only relates to items bought from or Fulfilled by Amazon. Don’t return items to Amazon that were bought on Amazon Marketplace and shipped to you by the seller.

Where’s My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

To see how long will take for you to receive your refund, see the table below.

How Refunds Are Issued

When returning an item, you can choose your preferred refund method in the Returns Center.

If you’re receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.

Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. See the following table for more details.

Refund MethodRefund Time (After Refund Is Processed)
Credit cardThree to five business days
Amazon.com Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardWithin 24 hours
Gift Card balanceTwo to three hours
Promotional CertificateNo refund issued
Prepaid credit cardUp to 30 days
Shop with Reward PointsUp to five business days

Note: Refund timing to a prepaid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer. If you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.

If you used the Amazon Currency Converter when placing your original order, the refund will be issued in your local currency and calculated using the same rate used when you placed your order.

Gift Returns

The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Amazon may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you’ll be notified in the Returns Center or by a customer service associate. For more information, see Conditions of Use.

Partial Refunds or Restocking Fees

ItemRefund
Items in original condition past the return window*80% of the item price
CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)50% of the item price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller errorUp to 50% of the item price
Open software or video games for reasons not due to an Amazon.com or seller error0% of the item price

*For most items, the return window is 30 days after delivery. To check the return window for an item you’ve ordered, go to Your Orders and select Return or Replace Items.

Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.